2 - F.A.C.E.S People Agility

With over 30 years experience, Susan specialises in organisational performance, agility and strategic execution. She is an experienced practitioner with proven results, achieved with a focus on ROI and reducing time to market. This experience is across a wide range of organisations including Citibank, Credit Suisse, SEEK, Anz, Westpac, Auspost, Suncorp, Ausnet, HTC and Arq Group. She understands that each organisation has its own unique DNA requiring a 'fit for purpose' operating model to deliver and optimise results. She leverages best in class methods to help deliver enterprise-wide business outcomes across lean, agile, systems thinking, value streams, devops and service design. Susan’s unique approach is people-centric with focus on cultural change and behaviours that create high performance teams. She believes in an environment that is fun, with mutual support in a high trust model with a high sense of purpose and clarity.